Frequently Asked Questions
🩲 Products
What brands do you carry?
We carry premium quality diapers, wipes, and incontinence products for all ages. Our products are carefully selected for maximum comfort, absorbency, and reliability.
Are your products safe for sensitive skin?
Yes! All our products are dermatologist-tested and designed for sensitive skin. We prioritize gentle, hypoallergenic materials for babies, children, and adults with delicate skin.
Do you have products for adults with incontinence?
Absolutely. We offer a wide range of adult incontinence products including briefs, protective underwear, pads, and undergarments. All designed for maximum absorbency, comfort, and discretion.
📦 Shipping & Delivery
How long does shipping take?
Most orders ship within 24-48 hours. Delivery typically takes 3-7 business days within the USA. You’ll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders over $50. For orders under $50, a flat rate of $11.99 applies.
Is my package discreet?
100% YES! All orders ship in plain, unmarked boxes with no branding or labels indicating the contents. Your privacy and dignity are our top priorities.
Do you ship to Canada or Mexico?
Currently, we only ship within the United States. International shipping is not available at this time.
↩️ Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you’re not completely satisfied, contact us within 30 days of delivery to initiate a return.
How do I return an item?
Email us at support@frntg.com with your order number and reason for return. We’ll provide instructions and a return shipping label if applicable. Items must be unused and in original packaging.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days and credited to your original payment method.
💳 Payments & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Absolutely. Our site uses 256-bit SSL encryption to protect your personal and payment information. We never store your credit card details.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Contact us immediately at support@frntg.com with your order number.
👤 Account & Subscriptions
How do I create an account?
Click “My Account” in the top menu and select “Register”. You’ll need to provide your email address and create a password. Accounts allow you to track orders, save payment methods, and manage subscriptions.
Do you offer subscription services?
Yes! We offer flexible subscription plans for all products. Choose your delivery frequency and save 10% on every order. Cancel or modify anytime.