Returns & Refunds
30-Day Money-Back Guarantee
If you’re not completely satisfied, we’ll make it right.
📝 Return Policy
- Timeframe: Returns accepted within 30 days of delivery
- Condition: Items must be unused and in original packaging
- Refund: Full refund to original payment method
- Exchanges: Available for same value items
🔄 How to Return an Item
- Contact Us: Email support@frntg.com with your order number and reason for return
- Get Approval: We’ll respond within 24 hours with return instructions
- Ship Item: Pack items securely and ship to the provided address
- Refund Processed: Once received, refunds process within 5-7 business days
⚠️ Important Notes
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- Damaged or defective items qualify for full refund including shipping
- If you received the wrong item, we’ll cover all return costs and ship the correct item immediately
💵 Refund Timeline
| Step 1: Return received at our facility | Day 0 |
| Step 2: Inspection (1-2 days) | Days 1-2 |
| Step 3: Refund processed | Day 3 |
| Step 4: Funds appear in your account | Days 5-7 (depending on bank) |
📞 Need Help?
Contact our returns department: support@frntg.com